Automotive
AI voice workflows for automotive.
Oriole helps dealerships and service centres book more appointments, handle customer calls around the clock and keep service advisors focused on the workshop.
The challenge
The problem businesses face.
Automotive service centres lose bookings every day to missed calls. When a customer calls to book a service, they expect to speak to someone immediately. If the phone rings out, they call the next workshop. Service advisors are pulled away from the workshop to answer phones. Reception staff juggle walk-ins, phone calls and parts queries simultaneously. After-hours calls go straight to voicemail and most customers never leave a message.
How Oriole helps
Voice workflows built for automotive.
Oriole handles the first-touch phone call so your team does not have to. A voice workflow answers every call, gathers vehicle details, checks your booking calendar and confirms the appointment. Service reminders go out automatically. Follow-up calls for additional work are handled through voice. Your service advisors stay in the workshop where they belong.
Workflows
Workflows for automotive.
Appointment booking
Customers call and book a service through natural voice conversation. The workflow gathers vehicle make, model, rego and service type, checks available slots and sends confirmation.
Customer support
Common questions about service pricing, warranty coverage and parts availability answered through voice using your approved information. Complex queries escalated to a service advisor.
Service reminders
Automated voice calls reminding customers of upcoming services based on time or kilometre intervals. Customers confirm, reschedule or cancel through the call.
In practice
How automotive businesses use Oriole.
A multi-franchise dealership in Perth
uses Oriole to handle all after-hours service booking calls. Morning booking slots that previously went unfilled are now consistently full by 7am.
An independent workshop group in Brisbane
sends automated service reminders to 5,000 customers on a rolling 6-month cycle. Repeat service bookings increased by 25% in the first quarter.
A luxury car service centre in Melbourne
qualifies inbound calls by vehicle type and service requirement before routing to the right advisor. Customers with high-value vehicles receive a premium experience from the first interaction.
100%
Calls answered
Up to +35%
Booking conversion
10+ hrs/week
Advisor time saved
Get started
Ready to transform your automotive business?
Tell us about your business and the outcomes you are looking for. We will walk you through the workflows that fit and show you what the first one could look like.